About Us / Company Policies

Rustica Ornamentals specializes in unique attractive home, garden and seasonal decor. We offer a exclusive selection of rustic garden art and accents for the home and holidays. Custom orders are welcomed!!

It all started when Chris Lerner & Krista Tulisano created a few yard ornaments for enjoyment in their own back yard, after giving a few of them away for Christmas presents and recalling the overwhelming response from friends and family, they decided they had to start Rustica Ornamentals LLC. Chris formally a Johnson and Wales graduate working as a chef for over 15 years. Chris had branched out into working with decorative plastics, metal and welding. Krista is a former Memphis College of art student who worked as an Advertising Marketing Manager. With Chris and Krista’s artistic and marketing background combined, they produced RusticaOrnamentals.com creating hand crafted original Home, garden & Seasonal Decor.

Making your World Beautiful - Since 2009 - Made in the USA

Handcrafted - Not mass produced  

Company Policies:

All of our items are handcrafted by my husband and I in Connecticut. We hope that you love our creations as much as we love making them. Our current turnaround time is 1-30 business days for stocked items, 1 - 6 (work weeks) for personalized items and 3- 12 (work weeks) for custom made items. If you have any questions at all, please feel free to contact us.

Custom Orders take much longer than stocked items (1 - 12 work weeks).

Please contact us if you need an item by a certain date so we can try to accommodate your needs**** 

Due to the fact that life can get complicated, and this is an artistic endeavor, not a mass production, my turn around time is only an estimate, not a guaranteed (especially during busy season / Christmas & late spring).

****Please Note - We have a large inventory but items run out and need to be remade and many items are made to order.

Returned stocked items:

Please note - that the shipping price from any item returned to us is the responsibility of the customer. Shipping and handling charges for returns are your responsibility and the return shipment must be postmarked within thirty (30) days of the original shipment. Your return will be subject to a 20-35% processing fee / Restocking fee, depending on the cost, weight and condition of the returned item, which will be deducted from any applicable refund.

Individual purchases over $99.99 are non refundable after purchase.


How do I personalize my order?
All personalization information should be placed in the "notes to seller" box during the checkout process. * THIS IS VERY IMPORTANT.* If this is not provided, it will slow down our ability to process your order quickly.

You can also contact us directly by phone or e-mail - k.t@RusticaOrnamentals.com / 860-778-6841

I accidentally gave you the wrong shipping address:
It is VERY important to check the shipping address during the checkout process because we try to get everything created and shipped as quickly as possible.

If you provided the wrong address, please convo us right away and if your item hasn't shipped out yet, we will be able to update it for you.

If it has shipped, the customer is responsible for additional shipping fees after the package is returned to us.

My order arrived damaged. What do I do?
We try to package everything up very well but in the event that an item gets damaged during shipping, please contact us within 3 business days and provide pictures of the damaged item and packaging so that we can file a claim with the UPS or USPS.


Once the claim is filed, we will work with you to resolve this as quickly as possible.

Return Item - Policy
Returned stocked items:

Please note - that the shipping price from any item returned to us is the responsibility of the customer.

Shipping and handling charges for returns are your responsibility and the return shipment must be postmarked within thirty (30) days of the original shipment. Your return will be subject to a 20-35% processing fee / Restocking fee, depending on the cost, weight and condition of the returned item, which will be deducted from any applicable refund.

From a Photo - Custom orders from an photo / custom designed orders - Please provide high-res images. 

One comp design per customer and 2 revisions allowed. 
If the customer decides they want a new comp using a new image the customer will have to purchase a new design.

Custom designed and personalized items are non refundable after purchase

Shipping
Processing time:

Estimated shipping times
• Stocked Items: 1- 4 (work weeks)
• personalized item 1 - 6 (work weeks)
• Custom Items 3 - 12 (work weeks)
I'll do my best to meet these shipping estimates, but cannot guarantee them.

Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 4 days of purchase

Please contact us within 30 days if you have a damaged product or an issue with a product, after 30 days we cannot issue refunds or file claims.

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

      • Custom or personalized orders
      • Large Items over 40 inches
      • Individual purchases over $99.99 are non refundable after purchase
Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. 

Please contact us if you have any problems with your order.

We Hope You Enjoy Our Store!!!