About Rustica Ornamentals / Company Policies
Discover Rustica Ornamentals, Your online destination for unique attractive home, garden & seasonal decor. We offer an exclusive selection of metal garden decor and accents for the home and holidays.
CUSTOM ORDERS ARE ALWAYS WELCOMED!!
As someone who values the importance of creating a warm and inviting home for loved ones and visitors, I have founded Rustica Ornamentals with a passion for offering high-quality decorative items. My expertise in both business and design has resulted in a one-of-a-kind collection of beautiful metal garden décor, perfect for all seasons and special occasions.
Our products are of excellent quality and we are dedicated to providing metal garden art that will enhance your home and garden with timeless style. These unique accents truly make a house feel like a home, creating a warm and inviting atmosphere for your loved ones and visitors.
At Rustica Ornamentals, every item we offer is one that I would be proud to display in my own home or garden, I have poured my heart and soul into this business and am committed to providing my customers with metal garden art and and home accents made of the premium grade materials and with detailed craftsmanship. Whether you are planning to enjoy your decor within your own home or garden or are looking for the perfect gift for your friends or family members, I know you will find exactly what you are looking for at Rustica Ornamentals.
OUR STORY:
It all started when Chris Lerner & Krista Tulisano created a few yard ornaments for enjoyment in their own back yard, after giving a few of them away for Christmas presents and recalling the overwhelming response from friends and family, they decided they had to start Rustica Ornamentals LLC. Chris formally a Johnson and Wales graduate working as a chef for over 15 years. Chris had branched out into working with decorative plastics, metal and welding. Krista is a former Memphis College of art student who worked as an Advertising Marketing Manager. With Chris and Krista’s artistic and marketing background combined, they produced RusticaOrnamentals.com creating hand crafted original Home, garden & Seasonal Decor.
Making your World Beautiful - Since 2009 -
Made in the USA Handcrafted - Not Mass Produced
COMPANY POLICIES:
All of our items are handcrafted by my husband and I in Connecticut. We hope that you love our creations as much as we love making them. Our current turnaround time is 1-60 business days for stocked items, 1 - 12 (work weeks) for personalized items
Privacy screens 3-14 week lead time
There is a $35.00 admin fee for cancelled custom orders
We do not accept cancellations on custom orders after we have started working on the order
Custom Orders take much longer than stocked items (1 - 12 work weeks).
Please contact us if you need an item by a certain date so we can try to accommodate your needs****
****Please Note - We have a large inventory but items run out and need to be remade and many items are made to order.
RETURNED STOCKED ITEMS:
How do I personalize my order?
All personalization information should be placed in the "notes to seller" box during the checkout process. * THIS IS VERY IMPORTANT.* If this is not provided, it will slow down our ability to process your order quickly.
You can also contact us directly by phone or e-mail - k.t@RusticaOrnamentals.com / 860-778-6841
I accidentally gave you the wrong shipping address:
It is VERY important to check the shipping address during the checkout process because we try to get everything created and shipped as quickly as possible.
If you provided the wrong address, please convo us right away and if your item hasn't shipped out yet, we will be able to update it for you.
If it has shipped, the customer is responsible for additional shipping fees after the package is returned to us.
We try to package everything up very well but in the event that an item gets damaged during shipping, please contact us within 5 business days and provide pictures of the damaged item and packaging so that we can file a claim with the UPS or USPS.
Once the claim is filed, we will work with you to resolve this as quickly as possible.
RETURN ITEM - POLICY
Returned stocked items:
Please note - that the shipping price from any item returned to us is the responsibility of the customer.
From a Photo - Custom orders from an photo / custom designed orders - Please provide high-res images.
If the customer decides they want a new comp using a new image the customer will have to purchase a new design.
SHIPPING / PROCESSING TIME:
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
Please contact us within 5 days if you have a damaged product or an issue with a product, after 30 days we cannot issue refunds or file claims.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact us if you have any problems with your order.
We Hope You Enjoy Our Store!!!